Useful Solutions to Fix Netflix Video Problems (2022)

"Netflix and Chill" has become our mantra to blow off some steam after a bad day at work and a depressed school schedule. From browsing different shows on Netflix to binging them in a day, Netflix takes up a pretty much significant portion of our life.

However, with technology comes imperfections. Netflix video problems also need attention as they impact the best time of our day. The Netflix videos sudden freezing, flickering, error codes, video lagging, and not playing cause inconvenience and upsets the user.

Therefore, keeping in view the trouble, we are here at your service. In the section below, you will be filled in with different causes of Netflix's choppy issues and solutions to get out of the fix.

Let us work this out!

In this article

01 Part 1: 10 Common Netflix Video Problems

02 Part 2: Solutions for Netflix Video Problems

03 Part 3: How to Repair Netflix Videos?

Part 1: 10 Common Netflix Video Problems

As we are more dependent on social sites for our fun and recreation, they often come up with different problems that need our attention. Understanding the causes of these problems is essential to carve out ways to resolve Netflix video problems.

In the section below, we will be looking at 10 common Netflix videos not playing and their stuttering problem.

Netflix Streaming Problems

Sometimes, amidst the climax of your favorite tv show, Netflix stops responding and takes longer to load. This is mostly because of the unstable internet connection or shared network. You can also run a speed test to check out the reasons for Netflix streaming issues.

Netflix App Crashing Problems

Most of the time, when you are indulged in the characters of the tv show, the Netflix app decides to crash and stops working. The background cause of this problem is that the app or device maybe not be in its working state. The easy solution is to restart the device or reinstall the app.

Netflix Errors

There are several Netflix errors that pop up and ruin the entertainment. Error 12001, Error 1011, and Error 1012 are mostly caused when the internet connection is unstable, and data is outdated. You may want to reinstall the app or update the app to get rid of this mess.

Netflix Black Screen Problems

When you log in to your Netflix account after a long week, and it welcomes you with a black screen, you might be frustrated. The reason for this occurrence is that your app might need to be upgraded, or your Netflix Cookies need to be cleared.

Netflix Log in Problems

If you cannot log in to your Netflix account, you might want to pay attention to your router or internet connection. The errors like UI and WP can be resolved by connecting to a much stable network or limiting the number of shared internet users.

You may also be interested in recovering deleted NetFlix profile and history

Netflix Playback Issues

During your "Netflix and Chilling, a specific popup appears that might upset your mood. The playback problem error is usually because of too many users sharing the account. Therefore, to get rid of this problem, you must restrict the users.

(Video) How to Fix and Improve Your Video Quality on Netflix!

Netflix Apple TV Problems

The use of Apple Tv on Netflix can initiate video problems as well. There can be a software issue with the app that does not allow it to work on Apple tv. Make sure that you restart the device and the memory is cleared.

Netflix Screen Closing Problem

The sudden Netflix screen closing can cause severe mood swings. However, there is no need to worry because it happens due to other connected devices to one account. You have to deactivate the app and reinstall it to check if the problem is resolved.

Netflix Audio Problem

Another annoying problem is that Netflix video freezes but audio plays. And sometimes it is the opposite. This problem can be solved by checking the HDMI cord if it is plugged in completely.

Netflix Video Stuttering Problem

The Netflix stuttering chrome and even smartphone app is another common problem faced by the users. This inconvenience occurs due to some driver issues with your PC graphics card. Hence, before losing your calm, you have to make sure that the drivers are installed and upgraded.

Part 2: Solutions for Netflix Video Problems

The origination of a problem demands a set of solutions. The human mind starts using its brain cells to experiment with the possible solutions to the given problem. Therefore, to allow Netflix users to have a fun experience with the tv shows and videos, we have laid out simple solutions.

In the section below, you will be coming across several solutions that are guaranteed to work. Let us not wait any further and do this!

Solution 1: Resetting and restarting the app/device

The Netflix app streaming and the stuttering problem is one of the most occurring problems for Netflix users. It can be a source of discomfort as it stops the video and ruins the consistency of a show.

But need not worry as we are here at your disposal. You can follow the following chalked-out instructions and get rid of the streaming problem in seconds.

  • Restart your device.

  • Restart your router.

  • Reset the modem for a stable internet connection.

  • Look for the number of shared devices on your account.

If these solutions do not fix the problem, you can connect the device to the modem directly with an ethernet cable. Sometimes the router is too old; therefore, you also need to upgrade it to get rid of future problems.

Solution 2: Fixing Netflix errors

There are several Netflix errors that pop up and ruin the whole mood for the weekend. Errors like 1011, 1012, and 12001 kill the Netflix video. However, we have come up with a few solutions to help you get past this.

If you are an iPhone user, follow the following instructions:

  • Switch on the iPhone settings.

  • Select "Netflix from the list of apps.

  • Select the "Reset" button.

Useful Solutions to Fix Netflix Video Problems (1)

  • Open Netflix again and check if the problem persists.

These errors also occur because the date is outdated in your device and needs to be cleared.

If you are an Android user, you can clear out the data and cache by the steps given below:

(Video) Fix Netflix There is a Problem Playing The Video Problem Solved

  • Go to the "Android settings".

  • Then select "Application Manager".

  • Choose "Netflix from the set of apps on your device.

  • Tap on "Clear Data"

Useful Solutions to Fix Netflix Video Problems (2)

Hopefully, these solutions can allow the errors to get into thin air, and you can continue watching your shows.

Solution 3: Resetting Netflix password

Most of the time, your Netflix password reaches several accounts and is being misused without your attention. This can slow down your video's functionality. Henceforth, if your videos are not loading and the problem is persisting for longer periods of time, you may have to reset your password.

If you want to get rid of someone from using your account, this solution works effectively. To reset your password,

  • Click on "My Account" from your Netflix app.

  • Click on "Change Password".

  • After that type, your old password and then the new password.

Useful Solutions to Fix Netflix Video Problems (3)

Solution 4: Netflix cookies clearing

Imagine binging your favorite tv show, and the Netflix screen goes black in the finale episode. Pretty frustrating, right? Sure, it is. But take a deep breath and allow us to take this from here.

The primary cause of the screen going black is the Netflix cookies data that requires clearing after a couple of days for favorable results. Therefore, without panicking, follow the following steps:

  • Go to the Netflix Cookies Clearing site.

  • Sign out of Netflix.

  • Wait for a couple of minutes.

  • Sign in to your Netflix account again.

Check if the problem has been resolved. If the screen is still black, try to log in from a different browser and use antivirus software.

Solution 5: Verifying the Internet connection

Sometimes the solution to the biggest of our problems lies just around us. Instead of getting aggressive due to the Netflix videos leaving us high and dry, focus on the internet connection of your device. In most cases, one network is being shared with several devices. This slows down the Netflix app. This problem can also emerge when multiple devices are connected to the same account. Moreover, it is also important to check your router if the connection is stable.

Follow a couple of instructions and find yourself back to the fictional world on Netflix.

  • Reset your router.

  • Check your internet connection.

    (Video) NETFLIX There is a problem playing the video. Please try again. (5.10) EASY FIX 2022

  • Deactivate your application and reinstall it.

  • Allow limited connections to one account.

Solution 6: Turning off HD streaming

Presenting you another effective method to get rid of Netflix videos getting out of sync. Without getting mad, you can follow a simple set of instructions and continue watching thrilling soaps on Netflix.

The HD streaming takes up a lot of bandwidth and slows down the shows, and videos/audios get out of sync. An easy solution is to turn off HD streaming because it is entirely in your control. Follow the following steps:

  • On the top right corner, you will find a "User" icon. Click on it.

  • After that, click on your "Account".

  • Once you get into your account, you will find "Playback Settings".

  • Click on the "Medium Quality" and save your settings.

This is a very workable solution for most of the Netflix video problems. However, if the problem remains intact, again start the process, and choose "Low Quality".

Part 3: How to Repair Netflix Videos?

Clearing the Netflix cookies, updating and reinstalling the Netflix app, connecting to a stable internet connection are some of the magical issues for smooth Netflix video playing.

However, keeping aside all the solutions explained above, if you save your Netflix videos to external storage devices and these videos happen to be corrupted, then a video repair tool may be what you need.

Hence, allow us to present to you an amazing software Wondershare Repairit that works on problems of the same nature. It repairs old and corrupted videos in any desired format and makes them playable.

Repair Netflix videos online:

You could visit the Wondershare Repairit Online to upload and repair the broken Netflix videos. The online version can support MP4/MOV/3GP video files within 200MB. Besides, it's free and secure to use.

Useful Solutions to Fix Netflix Video Problems (4)

The features of Wondershare Repairit online:

  • It supports 10 video formats and repairs 50 videos per 24 hours.

  • It Supports to repair corrupt videos from all popular devices.

  • No need to download software or sign-up for repairing the videos.

  • It is protective and 100% secure.

Repair Netflix videos on desktop:

If your Netflix videos are larger than 2GB, or you have a lot of corrupted videos that need to be repaired, then Wondershare Repairit - Video Repair for desktop will be your ideal choice.

The advantages of Wondershare Repairit - Video Repair for desktop:

Useful Solutions to Fix Netflix Video Problems (5)

Wondershare Repairit - Video Repair

Try It Free Try It Free

5,481,435 people have downloaded it.

(Video) How To Fix Netflix Error 5.8 | There is a problem playing the video. Please try again. (5.8)
  • Repair damaged videos with all levels of corruption, such as video not playing, video no sound, out-of-sync video or audio, playback errors, header corruption, flickering video, missing video codec, etc.

  • Repair videos of diverse formats, including MOV, MP4, M2TS, MKV, MTS, 3GP, AVI, FLV, MXF, KLV, INSV, M4V, WMV, MPEG, ASF, etc.

  • Repair damaged or corrupted videos caused by video compression, system crash, video format change, etc.

  • Repair critically damaged or corrupted videos available on SD cards, mobile phones, cameras, USB flash drives, etc.

  • Repairit has a quick and advanced scanning mode. You can use either depending upon the level of corruption the video file has undergone.

  • Compatible with Windows PC, Mac OS, and supports PC to mobile transferring/sharing.

See how to use Repairit for desktop to fix corrupted Netflix videos on computer or Macbook:

Step 1: Adding the corrupted video to the interface

The primary step is to add the file of your corrupted video into the interface of Wondershare Repairit. As you open the software, there will be an”Add“ sign where you have to drag the file.

Useful Solutions to Fix Netflix Video Problems (6)

Step 2: Repairing process

After you have provided the software with the project file, you will find a "Repair" option in the bottom corner of the interface. Click on it, and Wondershare Repairit will start the process of making the corrupted video as good as new.

Useful Solutions to Fix Netflix Video Problems (7)

Step 3: Preview the repaired video and save

After a couple of minutes, you will be provided with your video. Open it and check if the problem has been resolved. One plus point of Wondershare Recpairit is that it allows the repairing in any format of your choice. Save the video afterward.

Useful Solutions to Fix Netflix Video Problems (8)

Step 4: Advanced repair

However, it is also possible that some videos might not get repaired by the method given above. In that case, you will be provided with the "Advance Repair" option in red. Click on it. After that upload, the same video and this time provide a different location to save the repaired video.

Useful Solutions to Fix Netflix Video Problems (9)


The article has focused on the top 10 problems faced by Netflix users and has also laid out solutions that can aid in the normal functioning of your Netflix account. If you encounter any of the above problems, just try to ensure that you have an active internet connection, restart the device, clear out the caches and cookies, and do not lose your calm as you experiment with these steps.

Happy Netflix and Chilling!

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(Video) How to fix Netflix lagging frame hopping pausing problem

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How do you fix Netflix there is a problem playing the video? ›

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.
Clear the Netflix app data
  1. Tap and hold the Netflix app icon, then tap App info.
  2. Tap Storage & cache > Clear storage > OK.
  3. Try Netflix again.

How can I make Netflix work better? ›

How to watch Netflix in HD video quality
  1. Sign in to from a web browser.
  2. From the upper left, tap Menu .
  3. Tap Account.
  4. Scroll down to Profile & Parental Controls.
  5. Tap the profile you want to change. ...
  6. Next to Playback settings, tap Change.
  7. Under Data usage per screen, tap Medium or High, then Save.

Why am I having so many problems with Netflix? ›

Check your internet connection or phone signal. If your internet is down, Netflix won't work. Make sure your Wi-Fi or cellular connection is switched on and that your device hasn't been put in Airplane mode by accident. Also try other apps to see if they can connect to the internet.

Why does Netflix keep stopping video? ›

Restart your device

If your device has a power cable, unplug it. Make sure your device is completely off, not just in sleep or standby mode. Leave your device off for 15 seconds. Turn on your device and try Netflix again.

How do you fix Netflix We are having technical difficulties and are actively working on a fix Please try again in a few minutes? ›

We are having technical difficulties and are actively working on a fix. Please try again in a few minutes.
Clear the Netflix cookie
  1. Go to This will sign you out of your account.
  2. Select Sign In and enter your Netflix email and password.
  3. Try Netflix again.

What makes Netflix successful? ›

Simply because it adopted the right business model. Subscribers can watch what they want, when they want and on as many devices: TV, computer, tablet, smartphone, game console. They can stop watching and resume when they have time.

How can I improve my streaming service? ›

For more, here's settings to change on your streaming device and how to strategically cancel streaming services to save money.
  1. Upgrade your internet speed for better streaming. ...
  2. Upgrade your Wi-Fi streaming hardware. ...
  3. Switch to wired Ethernet. ...
  4. Move your router. ...
  5. Limit the number of people on your Wi-Fi.
21 Sept 2022

What are three challenges that Netflix faces? ›

What are Three challenges that Netflix faces? The cost of content is very high, the risk of creating additional content, and it's not unique and has many powerful competitors. Firstly, one challenge is getting the technology that enables easy access to Netflix streaming service into the consoles and devices.

Why Netflix starts and then stops? ›

Install any updates for your security software. Temporarily turn off your security software and try Netflix again. If the problem is fixed when your security software is disabled, the software may be out of date or unintentionally interfering with Netflix.

Why my videos are stopping? ›

The main reason why your video may stop working in the middle may be internet issues. It can happen if your internet connection's speed is slow. As the videos use lots of data, they might stop working when you have slow internet.

How do you fix Netflix we're having trouble playing this title right now? ›

It usually means that a network connectivity issue is preventing your device from reaching Netflix, or that there's a problem with the title itself.
If you're on an error screen:
  1. Select More Details.
  2. Select Sign out or Reset.
  3. Sign back in, then try Netflix again.

How do I fix Netflix services experienced an internal error? ›

Restart your home network
  1. Unplug your device from power.
  2. Unplug your modem and router from power.
  3. Wait 30 seconds.
  4. Plug in your modem.
  5. Wait 1 minute.
  6. Plug in your router.
  7. Wait 1 minute.
  8. Plug in your device.

Can you use VPN for Netflix? ›

While using a VPN, what you can watch will be limited to TV shows and movies where Netflix owns the global rights, for example Squid Game or Stranger Things. To watch all TV shows and movies available in your country, turn off your VPN.

What are the strategy of Netflix to innovate their strategy? ›

The Netflix innovation strategy focuses on maximizing its competitive advantage through its product and process innovations. The innovations are aimed at making the Netflix streaming service high quality and accessible for the majority of consumers.

What are the three secrets to Netflix's success? ›

Netflix pride themselves on a culture that sets new benchmarks, values people over process, encourages innovative thinking over efficiency, and gives employees context, not controls. Sounds like potential chaos right?

What is the basic strategy of Netflix? ›

Netflix Inc.'s generic strategy is cost leadership, which in Michael E. Porter's model ensures competitive advantage through minimized costs and, frequently, minimized selling prices.

What is Netflix product strategy? ›

Netflix product strategy

'Going digital' enabled Netflix to expand worldwide. Having achieved all of the above, Netflix is currently placing a strong focus on original content. The product team at Netflix prioritize monthly retention as the company's high-level engagement metric.

What makes Netflix different from its competitors? ›

Netflix prices its service to optimize its content spend, and that strategy and the quality of its content has allowed it to charge more than its peers, giving it a competitive advantage.

What are Netflix's strategic advantages? ›

Netflix has a significant competitive advantage over other internet-based entertainment companies. This advantage is fueled by Netflix's spending on original content development and its increased push to gain a larger and more decisive market share of the entertainment industry.

How can I improve buffering? ›

How to stop buffering
  1. Close other applications and programs. ...
  2. Pause the stream for a few moments. ...
  3. Reduce video quality. ...
  4. Speed up your internet connection. ...
  5. Remove other devices connected to your network. ...
  6. Update graphics card drivers. ...
  7. Try a wired Ethernet connection. ...
  8. Clean up your browser settings.
30 Jan 2020

What causes poor video streaming? ›

Repeated buffering is one of the most frustrating things that arise while streaming media. Bad Internet connection, complex HD content transmitting, large number of users and incompatibility with encoding devices are among the common reasons for that.

What affects video streaming quality? ›

Factors That Affects The Live Streaming Quality

Perhaps the most significant influence on video quality is the speed of your network. If you have a fast network, you will be able to live stream with low latency and without experiencing a drop in image quality.

What is Netflix's biggest threat? ›

Netflix losses: The streaming giant's biggest threat is competitors are catching up.

What is Netflix's weakness? ›

Most companies have several weaknesses alongside their strengths. The companies may take strategies based to work on their weaknesses. Though Netflix is one of the top companies, there is a particular weakness that is working as a hindrance to its growth: Netflix has limited copyright, which tolls upon their revenue.

What problems did Netflix have? ›

Major Issues
  • No More Subscribers Left in the U.S. Netflix already has nearly 47 million subscribers in the U.S. This constituted more than half of Americans. ...
  • Difficult International Growth. ...
  • Reliance on Media Companies.

Why does Netflix keep saying having trouble playing this title? ›

It usually means that a network connectivity issue is preventing your device from reaching Netflix, or that there's a problem with the title itself. This error message is sometimes triggered when a TV show or movie becomes frozen at a 25% loading screen.

Why is my Netflix not playing movies? ›

As a general rule, when you run into a problem, we recommend trying the following: Check your internet connection. Disconnect your mobile device, TV, or computer, then reconnect. Sign out of your Netflix account and sign in again or reinstall Netflix app.

How do you reset Netflix on a smart TV? ›

Resetting the app will delete any titles you have downloaded to the device.
  1. From the Home screen, select Settings.
  2. Swipe down until you find the Netflix app.
  3. Select Netflix.
  4. Slide the Reset switch to the On position. ...
  5. Press the Home button to return to the Home screen.

Is Netflix experiencing a problem right now? ›

We are not currently experiencing an interruption to our streaming service.

Why does Netflix show Sorry something went wrong? ›

Sorry, something went wrong. Cannot play title. Please try again later. It usually means your Netflix app needs an update.

How do I get the secret menu on Netflix on my TV? ›

At the top of the Netflix home screen, you should see a new option -- Browse All -- next to My List. Click that to search manually or scroll through the subgenres available. Use the code 5475 and you'll unlock a trove of romantic comedies on Netflix.

What is Netflix reset settings? ›

Reset the Netflix app

Refresh any outdated Netflix information stored on your iPhone, iPad, or iPod touch by resetting the app. Note: Resetting the app will delete any titles you have downloaded to the device.

Why has Netflix suddenly stopped working on my TV? ›

Check for an internet outage in your area. Fix common router or modem issues and incorrect network settings. Restart or reset your network's connection.

How do I know if Netflix is down? ›

If you're ever wondering if Netflix is really down or if it's just you, check out the “Is Netflix Down?” page in the streaming service's help center. Want a second opinion?


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