How to Fix Netflix Not Loading on Samsung TV? Even though Netflix is one of the most widely used video streaming services on the planet, it is not always a pleasurable experience for users.
Netflix not working due to a reliance on third-party hardware, internet connectivity, and third-party apps can occur from time to time.
This can include the official Netflix apps crashing, not opening properly, being unable to play movies and TV shows, or even simply loading a black screen on your TV set or tablet.
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Some people report that nothing happens when they choose the Netflix app to open it. This is not uncommon.
This can be a very frustrating experience. It’s because you can simply sit and wait until you realize that the page is not loading.
How to Fix Netflix Not Loading on Samsung TV
To fix Netflix not loading on Samsung TV, try to turn off and unplug your TV. Please turn it off for at least 30 seconds before turning it back on. Check your internet connection and try to load Netflix.
You must take two steps to get your Netflix app to work. Start by turning off and unplugging your Samsung TV, as Netflix recommends. Then wait at least 5 minutes before turning it back on and attempting to load the app again. You’ll have to contact Samsung Customer Service if that doesn’t work.
It is possible that some applications will hang in the background if you run it like a computer. In some cases, they may not even close. Such an application has the potential to cause damage to your television system.
When you restart your Samsung TV, you should force all of your applications to close and restart. Yet another common occurrence is that the Netflix app may crash right when the service is abruptly terminated.
10 Things to Check When Netflix Not Loading on Samsung TV
1. Verify that your Internet Connection is Working
You can run the Smart Hub connection test to see if your internet connection is working properly. Press the Home button and then Settings >> Support >> Device Care >> Self Diagnosis >> Smart Hub connection test from the drop-down menu. Following the test, identify and correct any issues with the internet connection.
2. Restart the Samsung Smart TV. (Optional)
Remove the power cord from the Samsung Smart TV after it has been turned off. After a few minutes, plug in the power cord and turn on the Samsung Smart TV to begin viewing. The smart TV will be refreshed due to this power cycle, and the Netflix app will operate smoothly.
3. Reinstall Netflix on the Samsung Smart TV (if necessary).
- Check the WiFi connection on the Samsung Smart TV by turning it on and on.
- To access the Smart Hub settings, press the Smart Hub button and select Settings.
- Look for the Netflix app on one of the available devices and select it from the results.
- To reinstall the Netflix app on the Samsung Smart TV, select Reinstall from the drop-down menu.
4. Check to see if Netflix is Unavailable.
If the Netflix app cannot load or if a film or television show cannot begin, it is possible that the service itself is unavailable or down for maintenance. Check out this link to see if there’s a problem with Netflix’s servers in your area. If there is a problem, there is nothing you can do but wait for them to fix it on their own time.
5. Check the status of your internet connection.
Make sure that your internet connection and phone signal are working properly. Netflix will not function if your internet connection is down. Check to see that your Wi-Fi or cellular connection is active and that your device hasn’t been accidentally placed in Airplane mode accidentally. Also, try connecting to the internet with other apps to see if they work.
6. How to Reset the Smart Hub
- To access the menu on the Samsung Smart TV, turn it on and press the home button.
- Support can be found under Settings > Support.
- Device Care can be found at the bottom of the page, followed by Self Diagnosis.
- Select Reset Smart Hub from the drop-down menu and enter 0000 as the PIN.
- This will reset the Smart Hub on the Samsung Smart TV by deleting any downloaded apps and account log-ins that have been stored on the device.
6. Make sure your Netflix app is up to Date
Like system updates, it’s critical to keep the Netflix app up to date as well, as the most recent version may be required for it to function properly on your device or to connect to the Netflix servers in order to stream content. A Netflix app update may also be able to resolve any Netflix error codes that you are experiencing, such as the error code UI-800-3.
7. Log out of Netflix
Then log back in again to continue. It is a simple, highly effective solution, and it only takes a few minutes to complete.
8. Uninstall and reinstall the Netflix application
In many cases, simply uninstalling and reinstalling the Netflix app will resolve any issues you are experiencing. Reinstalling an app on most devices is a simple process that usually involves downloading the app from the appropriate app store a second time after it has been deleted.
If you can’t update your Netflix program in the app store, then you can use a USB stick to update your Netflix program. First, you must have a USB compatible with your Samsung TV. If you encounter a USB not recognized by your TV, you can format the USB drive to FAT32 byEaseUS Partition Master.
Most Samsung Smart TV models can recognize FAT32. After formatting the USB flash drive to FAT32, you can download the files to the USB from the Samsung Download Center. Once the download is complete, simply plug the USB into the TV and follow the on-screen instructions to install the update.
9. Log out of your Netflix account
This problem can also be resolved by exiting the Netflix application completely. To sign out of Netflix, follow the step-by-step instructions that follow after that.
Press the following button in sequence: Up -> Up -> Down -> Down -> Left -> Right -> Left -> Right -> Up -> Up -> Up -> Up.
You will now be presented with the options to Sign Out, Deactivate, and Start Over.
After that, click on Sign out and then sign back in.
10. Update the operating system on your computer.
When using a smart TV, gaming console, smartphone, or tablet, you should always try to keep it up-to-date with the most recent operating system, as some apps will stop working if they detect that an operating system update is imminent. It is also possible that a system update will correct any bugs that are preventing the Netflix app from functioning properly.
How to Install Netflix on a Roku Device
It’s possible that deactivating and then reactivating your Netflix connection will be the most effective solution if the general tips listed above don’t work to get the Netflix app to work on your Roku. Here’s how to do it on each of the Roku models listed above.
1. 1st-generation Roku: Press the Home button on your Roku controller and then select Settings and then Netflix Settings from the drop-down menu. You should be able to see an option labeled Disable. Simply click on it.
2. Roku 2: Select the Netflix app icon from the Home Menu and press the star key on your Roku remote to launch the application. Remove the channel by clicking on it once, and then clicking on it again to confirm the deactivation.
3. Moving the cursor: to the left of the Netflix app on the Roku 3, Roku 4, and Roku TV will open the Netflix menu in the Netflix app. Select Settings from the drop-down menu, followed by Sign out and Yes.
How to Install Netflix on a Samsung Smart TV
Unlike traditional television sets, smart televisions allow for the installation of apps directly onto them, without the need for any additional hardware. There is an official Netflix app available for some smart TVs, but Samsung’s smart TVs have been known to have issues with it in some instances.
If the troubleshooting tips listed above do not resolve the issue, the following are some alternatives to consider.
- For 30 seconds, unplug your Samsung smart TV from the wall. When the TV is turned on and off again, it is common for it to work; however, turning it off for at least 30 seconds allows everything to completely reset and start over when the TV is turned on again.
- Disable the Samsung Instant On feature. Samsung Instant On may allow you to get your TV up and running more quickly, but this feature may interfere with certain apps, such as Netflix. It’s possible that turning it off will restore proper operation to everything. When you open Settings, click on General and then Disable Samsung Instant On to make the feature unavailable.
- Make a complete restart. When attempting to get the Netflix app to work on your Samsung smart TV again, this should be the very last thing you try to accomplish. A hard reset will restore your television to its factory settings, erasing all of your smart TV apps and settings in the process. Fortunately, performing a hard reset is something that the Samsung remote management team can take care of for you, and it only takes between five and ten minutes to complete. In order to perform a hard reset on your smart TV set, contact Samsung technical support at 800-SAMSUNG and ask for the Samsung remote management team to assist you.
Please keep in mind: As of December 2019, Netflix no longer supports older Roku players. Because of “technical limitations,” the streamer is unable to provide support for these Roku models: the Roku 2050X, Roku 2100X, ROKU 2000C, Roku HD Player, Roku SD Player, Roku XR Player, Roku SD Player, and Roku SD Player.
Other Problems That Netflix Can Encounter On Your Samsung TV
1. The Netflix App on the Samsung TV keeps crashing:
In the event that Netflix closes while you are watching your favorite show or movie, you will need to reopen it. Navigate to the program or movie that you’re interested in and wait for it to load. It is possible that it will crash again, in which case you will want to throw the remote away at a high cost! But first, here’s what you need to know about how to fix it:
First and foremost, you’ll want to restart your television. To do so, you must first turn it off, then close it against the wall, and then unplug it from the wall outlet. Wait at least 5 minutes before continuing. Once every 5 minutes, you should plug in your television and turn it on again, as well as re-open Netflix on your computer.
Once the Netflix backup has been successfully loaded, check to see if the problem appears to have been resolved. In the event that this resolves the issue, you’re good to go. However, if this continues to be the case, you will need to sign out of Netflix on your Samsung TV and then sign back in again.
This can be accomplished by opening the Netflix app and selecting one of the following options: ‘Settings,’ the cogwheel icon, or ‘Get Help.’
After that, you will have the option to sign out. If you choose this option, you will be automatically signed out of your Netflix account. Then go back to the same location and sign in again by entering your user id and password again.
Now, hopefully, the problem with the crashing should be resolved. It is recommended that you contact Samsung and explain that you have tried the Netflix fixes and that they have requested that you contact them in order to resolve the issue.
Just keep in mind that they may ask you to repeat the same steps again and again. First, see if you can get it to work again.
2. Netflix is not updating on the Samsung TV:
Netflix regularly updates its software to fix bugs, make it more responsive, and add new features. Updates, on the other hand, can sometimes become stuck and make no progress. When you choose to update it, nothing happens unless you specify otherwise. Listed below is what you can do to resolve this issue and ensure that the Netflix app is updated:
As a general rule, you should switch between turning off and turning on your television. Please turn it back on after 5 minutes and then off again. If this does not resolve the issue, you should sign out of your Netflix account and then log back in again. If it is still not working, you may want to try uninstalling and reinstalling the Netflix application.
When you reinstall the Netflix app, it will automatically download the most recent version, and hopefully, it will work properly once the most recent update is released. The good news is that you will not be able to download any Netflix programs or shows to your Smart TV. As a result, when you uninstall it, none of your previously recorded shows will be deleted.
It is recommended that you double-check your home WiFi. On your television, you will frequently see a WiFi signal. However, your WiFi modem is not connected to the Internet, despite the fact that the WiFi signal indicates that your television is connected to your wireless modem.
In order to determine if the internet is connected, you should attempt to access a web page on your smartphone or computer while using the same WiFi connection as before. If none of these steps are successful, it is best to contact Samsung Support and explain the situation.
3. Samsung TV Netflix App Not Working – Black Screen: Samsung TV Netflix App Not Working
Occasionally, the Netflix app will open, but all you will see is a black screen with no sound of any kind, and you will be unable to watch anything while you wait. The following is an explanation of how Netflix works on your Samsung TV.
Going to the back menu and reopening the Netflix app will resolve the problem with your Netflix app showing a black screen. You’ll need to restart your TV if this doesn’t work. To do so, turn off the TV and unplug the power cord for 5 minutes before turning it back on.
Uninstall Netflix and try again if you still get a black screen, and if that doesn’t work, try reinstalling Netflix again. As a result, you should get in touch with Samsung Support. You will completely restart the Netflix application by restarting and turning off your television. However, if it does not work, it indicates that the application may have crashed and that you should reinstall it.
Then it’s possible that there’s a problem with the software on your Samsung television. You can resolve this issue by resetting your Smart Hub device. It does, however, erase all data and restore all settings to their defaults. So you want to try this only after you’ve exhausted all other options.
In a helpful article published by Samsung, you will find all the necessary instructions and information on completing this task. You can find it here. In the event of a failure, you should contact Samsung to find out how to resolve the issue.
4. Why is my Netflix Not Loading on Samsung TV
Netflix Not Loading on Samsung TV can be caused by a weak internet connection, an expired plan, or an active VPN. To resolve this issue, check your internet connection, disable your VPN, restart your device, and verify the validity of your Netflix subscription.
Our Final Thoughts: Netflix Not Loading on Samsung TV
So, these are all the methods for resolving Netflix not working on Samsung Smart TV. Hopefully, using any of the methods listed above will resolve your problem.
If you are experiencing any other issues with your Samsung Smart TV, please let us know in the comments section below. We will try to find a solution as soon as possible.
Frequently Ask Questions
What’s the deal with Netflix not working on my Samsung Smart TV?
Unplug your Samsung TV for about 5 minutes before plugging it back in. You must again unplug your Samsung Smart TV for at least 2 minutes. However, you must hold the power button for at least 5 seconds. After the allotted 5 seconds, reconnect your TV and launch Netflix.
How do I reactivate Netflix on my Samsung TV?
1. Reinstall the Netflix app.
2. On the home screen, select the setting.
3. Swipe down until you see the Netflix app.
4. Now, choose Netflix.
5. Set the reset switch to the current setting.
6. To return to the Home screen, press the Home button.
7. Swipe right until you reach Netflix by pressing the home button twice.
Why isn’t Netflix responding on my television?
If the Netflix app does not load or a movie or show does not begin, it is possible that the Netflix service is down or unavailable. Use that link to check to see if there is an issue with Netlix’s server. If there is, you have no choice but to wait for them to fix it. Reboot your device.
Expert Answers on Netflix Not Loading Issues and Fixes
How to Fix Netflix not loading on Smart TV?
If your Netflix is not working. You may need to reset the Netflix app. This is how to fix the issue of Netflix not loading on your Smart TV.
From your television’s Home screen, go into the settings menu and find the Netflix app.
You can reset the app from there, usually with just one simple click. If that does not work, you can also try uninstalling and reinstalling the Netflix app for a Samsung TV.
Kyle MacDonald, Director of Operations, Force by Mojio
What to do if Netflix is not loading on Samsung TV?
If you’re having issues getting Netflix to load on your Samsung TV, a simple fix is to unplug your TV, wait at least two minutes, and then plug it back in. While the TV is off, press and hold the power button on your TV (not the remote) for at least 30 seconds before plugging
the TV back in. The Netflix app should load and work once your TV
powers back on.
You can try to resolve this issue by simply turning off your Samsung TV and unplugging it. Keep the TV turned off for at least 5 minutes before starting it again. Try to load Netflix and make sure you are connected to the internet.
From the Home screen, select Settings. Swipe down until you find the Netflix app. Select Netflix. Slide the Reset switch to the On position.
If the Netflix app is stuck on the loading screen, try turning your TV OFF and then ON again and relaunch the app. This simple step usually solves most issues. If the issue is not resolved, try to Force stop the app and try again.
Turn off or unplug your smart TV. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
In the future, Netflix can be viewed from many other devices capable of connecting to your TV." Specifically, Samsung smart TVs from "2010 and 2011 models, with C or D after the screen size in the model code" will be affected.
If you want to update your apps manually, open “My Apps” as above and look to the top menu. You should see an update box a couple along from Options. Select that, and you'll find a list of apps that need updates. From there, select one or select all and allow them to update.
If Netflix isn't working on your device, restart the app or try a different device to narrow down where the problem is. You can also check to see if the Netflix service is down. If not, double check your own internet service.
Restart your Netflix account by signing in to Netflix and selecting Restart Your Membership from any profile (except a Kids profile). Note: If you need to reset your password, you will be redirected to your Account page where you will select Add streaming plan > Restart Your Membership.
Clearing the Netflix app data will remove any TV shows and movies downloaded on your device and sign you out of your account. Tap and hold the Netflix app icon, then tap App info. Tap Storage & cache > Clear storage > OK. Try Netflix again.
If your TV show or movie loads slowly or you experience buffering or rebuffering, you may have a weak or unstable connection to the internet.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV.
If you want to reset the entire series, tap on the Hide series button, and the entire series will be reset and removed from your watch history. This feature comes into the picture if you have watched a long TV show like Modern Family or The Big Bang Theory. Or if you have watched the series over a long period.
Resetting the app will delete any titles you have downloaded to the device. From the Home screen, select Settings.
Most Android devices
- Open the Google Play Store app.
- Search for Netflix.
- From the Netflix app store page, select Uninstall. Uninstalling the Netflix app will delete any TV shows and movies you have downloaded to the device.
- To confirm, select OK.
About The Samsung TV Insufficient Storage Space Issue. Solution 1: Clear Unnecessary Apps and Cache. Solution 2: Insert Flash Drive or External Hard Disk. Solution 3: Factory Reset Samsung TV.
- Turn on your Samsung TV and press the Home button on the remote.
- Go to Settings > Device Care and select Manage Storage.
- Choose the app that you'll clear cache data with.
- Select View Details > Clear Cache.
- Once done, select Close.
- Tap the 'Home' button on your remote.
- Open 'Settings' and choose the 'Support' tab.
- Click on 'Device Care' and open the 'Manage Storage' tab.
- Hover over an app and click on the 'View Details' menu.
- Select 'Clear Cache'.
- Choose 'Clear Data'.
- Confirm and Close.
From the Home screen, select Settings. Swipe down until you find the Netflix app. Select Netflix. Slide the Reset switch to the On position.
You can reset a Netflix account by deactivating and reactivating devices on a computer. You can also reset a Netflix account by on a mobile device by deleting and then reinstalling the app.
For most people, the easiest way is to hold down the Power button on the remote until the TV turns off and on again. This should only take about 5 seconds.
Reset the Netflix app
Resetting the app will delete any titles you have downloaded to the device. From the Home screen, select Settings. Swipe down until you find the Netflix app.
At the top of the Netflix home screen, you should see a new option -- Browse All -- next to My List. Click that to search manually or scroll through the subgenres available. Use the code 5475 and you'll unlock a trove of romantic comedies on Netflix.
You need to refresh the data to get the Netflix app working again. But how do you refresh the data? Open the Android Settings app, navigate to Settings > Apps > Apps, scroll down, and tap the Netflix entry. Within the Netflix sub-menu, go to Storage, then tap Clear data and Clear cache.
- Open Settings, and then select General.
- Select Reset, enter your PIN (0000 is the default), and then select Reset.
- To complete the reset, select OK. ...
- If these steps don't match your TV, navigate to Settings, select Support, and then select Self Diagnosis.
Open your Samsung TV and press the Home button on the remote. Go to Settings > Support and choose Software Update. Wait for the update to be downloaded and installed on your Samsung TV. Once it's done, launch an app and check if it is working.
Press the Home button to open up the Home screen menu. Navigate to Apps, and then select the Settings icon in the top right corner. Next, select the app you want to delete. Finally, select Delete, and select Delete again to confirm.